Return and Cancellation Policy

Return Policy

You may request a return for uBreathe products within 2 business days of delivery.
Submit a Return Request: Contact our customer service team within 2 business days of receiving your order.
Provide Necessary Documentation: Attach product images, including packaging pictures, to your return request.
Return Approval: Once your return is approved, you will receive instructions on how to return the product.
Return Fee: A fee of 15% will be applied to account for potentially reduced saleability due to opened packaging. This fee covers shipping and gateway charges.
A fee of 10% of the billing amount will be charged to cover for logistical and human resource costs.

You may cancel your order at any time after booking but before the order has been shipped.
Submit a Cancellation Request: Contact our customer service team with your order details.
Refund Process: Once your cancellation request is received, we will initiate a refund within 3-8 business days, depending on your payment method.
A fee of 10% may be applied to cover gateway charges if the order is cancelled before it is shipped.

Damaged or Defective Products: If the product is received in a damaged or defective condition.
Incorrect Product: If the product received is not the one ordered.
Incomplete Order: If parts or accessories are missing from the order.

*Non-Returnable Conditions
Opened or Used Products: If the product has been opened or used, except in cases of defect or damage.
Custom Orders: Products that are custom-make or personalized.